We take utmost care to deliver the best quality products to you. In case there are any quality issues, or if you are not satisfied with any of our products for legitimate reasons, we will provide unconditional replacement or refund.
With regards to any matters pertaining to cancellations, returns, refunds or replacements, you may write to us at firstname.lastname@example.org or call us at +91 73828 38383
When returning goods, please quote the order number, your name, name of the product and the reason for returning the goods.
You can cancel your order any time before an order is shipped by calling or writing to us. In such a case, we will refund your payments if already made by you for the order.
Cancellation after shipment or delivery will be considered, at the sole discretion of the Company, on a case-to-case basis. In general, we will provide full co-operation for all cancellations if the reasons are genuine.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, such orders could be cancelled at Company’s discretion.
Returns, Replacements and Refunds Policy:
In case of replacement, which will be at the discretion of the Company, the product to be replaced will be shipped by the Company within 7days after receiving the request. If the replacement product cannot be shipped within 7days, you will receive an automatic refund into your account, through which you have done the payment.
If refund request is due to factors other than quality of product or delay in shipment related issues (for example, change of mind), then the company reserves the right of excluding the delivery charges from the refund amount.
In case the refund is against the return of the product, which will be at the discretion of the Company, then the refund will be initiated only after the product is picked up by our delivery partner, and a typical duration for the refund amount to be credited into your account will be 15 days. The delivery partner will seek an appointment and make a minimum of two attempts to pick-up the product from the location where the product was delivered originally. In case, based on mutual agreement, if you ship the product back to us, the refund will be done within 15 days from the receipt of the product at our office or warehouse, the address of which will be communicated to you through email.
Returns, Refunds or Replacements, are not possible in the following cases: